Page 6 - THH_2019_Outcomes_Report
P. 6
SERVICE OUTCOMES A FEW WORDS FROM OUR GUESTS.
It’s one thing when we say we’re known for quality care “ I was blessed by the
and unparalleled service. It’s quite another when patients, most exceptional team
their families and independent national studies attest to at the hospital and
the same. In fact, we are honored and humbled that Press continue to get more
Ganey , the nation’s leading provider of patient experience strength each day.”
measurement, has recognized us for yet another year. And
as you’ll see throughout our Outcomes Book, several of the “ I’d like to take this opportunity to thank
thousands of Guests and their extended families honor us as all 1 East staff for the outstanding care
well with words we will cherish forever. I received during my stay at the Denton
Heart Hospital.”
THE BETTER WE GET, “ I was treated with compassion
THE BETTER FOR OUR GUESTS as well as respect.”
A while back, we introduced our “Strive for 5”
program. We used it to help our staff commit to
and focus on five fundamental aspects in meeting
our Guests’ expectations. We are certainly proud of “ AS FOR THE TREATMENT I
the results. RECEIVED AT YOUR FACILITY,
IT WAS SECOND TO NONE.”
4 5
